Does Sony have an official policy on refunds for PSN purchases. I recently bought the R2 map pack from the AU/NZ store but because my copy of the game is a US import I'm unable to use the maps. Can I get a refund for a PS4 digital game? Update Cancel. “If you change your mind about a purchase made from the PlayStation Store, you can request a refund to your PSN wallet within 14 days from the date of transaction”. So you can get a refund as long as you didn’t download the game. 68.5k Views View 9 Upvoters.
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- I accidentally purchased a game then after clicking download i realised that it was the worng game is it possible to get a refund? I have even finished downloading the game just in case PlayStation®Store Cancellation Policy.
- Find out if you're eligible for a PlayStation Store refund to your. PS Vita games PS Now games. If you have started to download or stream the purchased content.
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Sony refuse to refund mistaken PS Vita purchase bought on PS3
I'm just bringing this up because I like to highlight when a corporation treats customers unfairly, especially loyal customers.
When I bought my wife some underwear which was the wrong size. I got a refund with no problems. My dad bought me a copy of GTA 5 for Xbox, he took it back and got the PS3 version with no quibble. I bought some gravy power, but had to take it back to exchange for gravy granules. No problems. People make mistakes and most retailers are happy to give a refund or make an exchange.
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But when I bought Ultimate Marvel Vs. Capcom 3 on my PS3, not realising it was the PS Vita version, Sony refused to refund. I bought the game solely for local multiplayer. A Vita version is useless to me.
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The nice Sony rep asked his manager who about a refund but it was declined. I asked to speak to the manager. The rep pointed out that I was very nice (not shouting or demanding), but I think the manager just felt he could get away with just refusing to speak to me.
I'm sure people will want to defend Sony. You could argue that Sony can't just let people have their money back if they claim they won't play a game after buying it, but considering I spend £100s per year on PSN games and have never asked for a refund before, you might think they would give me the benefit of the doubt over £15.
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